Who we are

Our website address is: https://www.youniquehealthcare.co.uk.

What personal data we collect and why we collect it

Use Terms
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Younique Healthcare Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Younique Healthcare Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is The Old Summerhouse, 203 Luddington, Stratford on Avon Warwickshire, CV37 9SJ. Our company registration number is 11623839 The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
 This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: all personally identifiable information that you allow to be broadcast from your activity.
 Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
 Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
 From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility
for the content of the linked website(s).
 Your use of this website and any dispute arising out of such use of the
website is subject to the laws of England, Northern Ireland, Scotland and
Wales.

Privacy Policy
What do we do with your information?
We only collect, keep, use or share your information for genuine business purposes, when you’ve
approved us to do so, or when we’re obliged to legally. There are a few reasons why we use your
personal details:
1. if you contact us with an enquiry either by telephone, email or live chat;

2. to process any order that you place on our website and arrange for its delivery and
   installation;
3. to maintain any registered accounts you have with us;
4. to make our website and our app accessible to you with informative content tailored
   to your needs including serving you with any pop‐up messages and voucher codes;
   5.
   if you have purchased a product from us, we may contact you from time to time by
   SMS, email or telephone regarding our latest promotional offers, products and
   services that we think you may be interested in;
5. promoting and advertising (including personalisation) of our products and services
   both on our website and elsewhere on the internet
6. promoting and advertising our products and services to you via email, SMS and post;
7. to train our employees to ensure that we are providing the best possible service;
8. we record telephone calls for compliance and legal reasons;
9. to get in touch regarding customer satisfaction surveys and market research;
10. when you provide a review on our website;
11. when you enter any of our competitions;13. matching and aggregating your personal data for analysis and to provide you with a
    more personalised experience;
12. to analyse any problems with our website and improve its performance;
13. when you engage with us on any social media platform;
14. we also use personal details to contact you regarding our services and products and
    if we need to verify your identity;
15. for research, analysis, testing, monitoring, risk management and administration
    purposes; and
16. for crime or fraud prevention purposes.
    Basis for Processing
    For us to process your personal data, we must have a legal basis for the processing. The data
    protection legislation sets out what these bases are. We have described below the different
    bases that we rely on and provided examples of the processing.
    Contractual
    There are some contractual reasons why we have to process your personal data. When you buy a
    product on our website, it creates a contract between us. We need to process the personal data
    that you provide in order to fulfil our part of the contract. If you do not provide your details we
    won’t be able to complete your order.
    Legal
    Sometimes we are required to process the personal data that we hold about you for legal
    reasons ‐ for example, if there is a product recall.
    Legitimate Interests
    We also rely on being able to process your personal data on the basis that it is in our legitimate
    interests. When we do this we will always consider your interests and balance any positive or
    negative impact relating to such processing and your legal rights relating to data protection.
    If you do not want us to process any of the personal data we have listed as being processed for
    legitimate purposes, you have the right to object. For more information see the section below
    relating to your rights. Please note that if you object we may still continue to process your
    personal data in certain circumstances. Please also remember that if we can’t process your
    personal data for these purposes your customer experience may not be as enjoyable.Our legitimate interests include:
     analysing and understanding your customer journey and behaviour to improve
    efficiencies and interaction.
     sending you email or SMS marketing messages, if you have previously bought
    something from us
     calling you to discuss your delivery and any other services that we would like to offer
    you.
     promoting and advertising our products and services both on our website and
    elsewhere on the internet
     analysing our website’s performance and solving any problems
     staff training
     personalisation of your shopping experience
    Consent
    In some cases, we will ask whether you would like us to process your personal data. For example,
    if you would like us to notify you when an out of stock item becomes available or if you enter
    into a competition. If you provide us with consent, you may withdraw it at any time by
    contacting us.
    How do I withdraw my consent?
    If after you opt‐in, you change your mind, you may withdraw your consent for us to contact you,
    for the continued collection, use or disclosure of your information, at any time, by contacting us
    at help@youniquehealthcare.co.uk or mailing us at: Younique Healthcare, 203 Luddington,
    Warwickshire, CV37 9SJ, United Kingdom. Alternatively, you can log in to the
    youniquehealthcare.co.uk website and change your consent to opt into marketing in the account
    section.
    Payment
    All direct payment gateways adhere to the standards set by PCI‐DSS as managed by the PCI
    Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American
    Express and Discover.
    PCI‐DSS requirements help ensure the secure handling of credit card information by our store
    and its service providers.Third‐party services
    In general, the third‐party providers used by us will only collect, use and disclose your
    information to the extent necessary to allow them to perform the services they provide to us.
    However, certain third‐party service providers, such as payment gateways and other payment
    transaction processors, have their own privacy policies in respect to the information we are
    required to provide to them for your purchase‐related transactions.
    For these providers, we recommend that you read their privacy policies so you can understand
    the manner in which your personal information will be handled by these providers.
    In particular, remember that certain providers may be located in or have facilities that are
    located in a different jurisdiction than either you or us. So, if you elect to proceed with a
    transaction that involves the services of a third‐party service provider, then your information
    may become subject to the laws of the jurisdiction(s) in which that service provider or its
    facilities are located.
    As an example, if you are located in Canada and your transaction is processed by a payment
    gateway located in the United States, then your personal information used in completing that
    transaction may be subject to disclosure under United States legislation, including the Patriot
    Act.
    Once you leave our store’s website or are redirected to a third‐party website or application, you
    are no longer governed by this Privacy Policy or our website’s Terms of Service.
    Links
    When you click on links on our store, they may direct you away from our site. We are not
    responsible for the privacy practices of other sites and encourage you to read their privacy
    statements.
    Security
    To protect your personal information, we take reasonable precautions and follow industry best
    practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or
    destroyed.If you provide us with your credit card information, the information is encrypted using secure
    socket layer technology (SSL) and stored in multiple layers for added security. We use the latest
    database encryption to secure your data. Although no method of transmission over the Internet
    or electronic storage is 100% secure, we follow all PCI‐DSS requirements and implement
    additional generally accepted industry standards.
    Cookies
    For more detailed information on our use of cookies please check our cookie policy here.
    Age of consent
    By using this site, you represent that you are at least the age of majority in your state or province
    of residence, or that you are the age of majority in your state or province of residence and you
    have given us your consent to allow any of your minor dependents to use this site.
    Changes to this privacy policy
    We reserve the right to modify this privacy policy at any time, so please review it frequently.
    Changes and clarifications will take effect immediately upon their posting on the website. If we
    make material changes to this policy, we will notify you here that it has been updated, so that
    you are aware of what information we collect, how we use it, and under what circumstances, if
    any, we use and/or disclose it.
    If our store is acquired or merged with another company, your information may be transferred
    to the new owners so that we may continue to sell products to you.
    Direct Marketing
    We do not share your details with any other companies and charities;
    If you would like to stop all unsolicited postal communications, we suggest that you register with
    the Mailing Preference Service (MPS). MPS is a free service set up in 1983 and funded by the
    direct mail industry to enable consumers to have their names and home addresses in the UK
    removed from lists used by the industry. It is actively supported by the Royal Mail and all directly
    involved trade associations and fully supported by The Information Commissioners Office (ICO).
    For more information or if you wish to register with the MPS please visit their website
    http://www.mpsonline.org.uk/” \t “_blank” www.mpsonline.org.uk.Data processors We work with the following data processors in order to carry out our direct marketing activities: Zoho, Clicksend Questions and contact information
    If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at mailto:help@youniquehealthcare.co.uk help@youniquehealthcare.co.uk or by mail at the address above.

Privacy Policy

Last updated: January 03, 2023

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Younique Healthcare Limited, Younique Healthcare 275 Halesowen Road Old Hill Halesowen West Midlands B64 6NP.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United Kingdom
• Device means any device that can access the Service such as a computer, a mobile device or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used.
• Third-party Social Media Service refers to any website or any social network website through which a User can log in or create an account to use the Service.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Younique Healthcare & Mobility, accessible from www.youniquehealthcare.co.uk
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, Postal code, City
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information from Third-Party Social Media Services

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, We may collect Personal data that is already associated with Your Third-Party Social Media Service’s account, such as Your name, Your email address, Your activities or Your contact list associated with that account.

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service’s account. If You choose to provide such information and Personal Data, during registration or otherwise, You are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

• Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
• Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

• Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

• Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies, we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information in the following situations:

• With Service Providers: We may share Your personal information with Service Providers to monitor and analyse the use of our Service, to contact You.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services, or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate wrongdoing in connection with the Service
• Protect the personal safety of Users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: privacy@youniquehealthcare.co.uk
• By visiting this page on our website: https://youniquehealthcare.co.uk/midlands-mobility-aids-uk-home/contact-us-mobility-and-healthcare/privacy-policy-2-younique-mobility-and-healthcare/
• By phone number: 01216303850
• By mail: Younique Healthcare 275 Halesowen Road Old Hill Halesowen West Midlands B64 6NP