Returns Policy

www.youniquehealthcare.co.uk is a brand of Younique Healthcare Limited, registered in England & Wales (Company No. 13936669 VAT Reg GB380154414), with our principal place of business at:
275 Halesowen Road, Old Hill, Halesowen, West Midlands, B64 6NP

At Younique Healthcare, we are committed to customer satisfaction and product suitability. If something isn’t right, we’ll do our best to resolve it.

Returns & Cancellations

You have the right to return most items within 14 days of delivery, provided they are unused, in original packaging, and in resalable condition.

To request a return, email support@youniquehealthcare.co.uk with your order number and reason for return. Do not send items back without confirmation from our team.

Exceptions

Certain items are non-returnable unless faulty:

  • Made-to-order or custom items (e.g. seating, ramps, or slings tailored to specification)

  • Items of a personal or hygiene nature (e.g. toileting equipment, pressure relief mattresses) if packaging has been opened

  • Equipment used in a clinical or care setting

If unsure whether your product qualifies, please contact us prior to purchase.

Faulty or Damaged Items

If your product is faulty or damaged on arrival, please notify us within 48 hours of receipt. We will arrange repair, replacement, or refund in accordance with the Consumer Rights Act 2015.

Return Costs

Unless an item is faulty or sent in error, return shipping is the customer’s responsibility. We advise using a tracked service, as items lost in transit cannot be refunded.

Refunds

Refunds will be processed to the original payment method within 14 days of receiving the returned item, provided it meets our returns criteria. VAT-exempt items returned for non-qualifying reasons may have VAT deducted from the refunded amount.

If you require assistance or have any queries about your order, please contact our team:

📧 support@youniquehealthcare.co.uk
📞 0121 389 4912