General Terms & Conditions of Sale – Ordering & Payments
You can place your order simply and safely over the phone through a member of
our friendly Sales Team, online or in person.
Payments can be made using all major credit and debit cards with the Secure
Payment System. All orders are processed by our Sales Team who are fully compliant with both
Data Protection and Computer Misuse Acts.
All orders outside the UK mainland (including Northern Ireland) will be subject
to a postage and packing charge which you will be advised of prior to shipment
of goods. All personal information gathered is for the sole purpose of processing
customer orders and is not passed to any other party.
Please note that no products will be dispatched until paid for in full
(including any postage). If you encounter any problems whilst ordering from Younique Healthcare
please don’t hesitate to contact us through e‐mail:
firstname.lastname@example.org. VAT Relief
Individuals who are chronically sick or disabled and whose products are for
personal use, or charities where the products are made available to a disabled
person for their own personal/domestic use, may be eligible for VAT Relief.
To quality for VAT Relief you must ensure that the VAT Relief checkboxes are
selected at checkout, along with stating the precise medical condition. Assuming
you meet the criteria, VAT will not be added (unless a particular product has
compulsory VAT). Orders that are received without
ticked exemption will incur the VAT charge which will be highlighted clearly to
you through our shopping calculator. Completed VAT Relief Declarations
by customers are accepted as prima facie evidence by the Company that a valid
medical condition exists for exemption under The VAT Act, and no VAT will be
charged on the goods purchased. If, at a later date, HMRC disputes the validity
of the medical condition, you will be liable to pay the appropriate VAT that
should have been applied. Under these circumstances, Younique Healthcare
reserves the right to demand that you pay the VAT amount that is due. Customers
in other EU countries may have to pay VAT depending on location. Customers outside of the European Union do not pay any VAT. The VAT/sales tax shown in the
basket and in our checkout is meant as a guide. The final VAT/sales tax amount
will be shown on the printed invoice received with your items. Secure Shopping
We accept online payments in a
secure environment using Secure Socket Layering technology (SSL) by credit or
debit card. This means that on any page where you enter your personal
information such as credit card details, the information sent to us is
encrypted to safeguard your details. Encryption prevents other internet users
from accessing this information.
We have implemented a number of measures to ensure our site and your details
are as secure as possible. When you send us your personal information, the link
between your PC and our server is encrypted using industry standard methods
(SSL). Once your information reaches our server the card details are further
encrypted before being stored on our secure sever behind its firewall. Your
card number is never stored in any human readable format. Our computers use
your card details to take payment automatically. Our employees have no access
to any sensitive customer information. In some instances, Younique Healthcare will contact you via telephone after
an order has been placed on the site. You will be requested to confirm details
of the order and answer some security questions. This will allow the order to
then be processed and dispatched promptly to you. Younique Healthcare will never
request you to confirm your registration password you use to log into your
account. If you receive a suspected fake
Younique Healthcare e‐mail, discover a spoof Younique Healthcare website, or if
anything raises your suspicions, please report it to us at email@example.com
any suspicious e‐mails including the full headers directly. Fraud Protection
At Younique Healthcare your card data is always transmitted and stored
securely. When you place an order on our website it is encrypted using an
Extended Validation digital certificate from Globalsign. This is the most
secure form of digital certificate it is possible to get, and ensures that all
the data you enter when you purchase an item cannot be intercepted by any third
party. When your order arrives at Younique Healthcare we encrypt your card data
using the same industry standard encryption system (AES) used by the US
Government. Your full card details cannot be read by any of our staff ‐ they
can only see the last four digits of your card number. Our website is regularly
scanned by an accredited scanning company under the Visa/Mastercard PCI‐DSS
security scheme. They set comprehensive requirements for enhancing payment
account data security that facilitate the broad adoption of consistent data
security measures on a global basis. Damage On Delivery
Goods damaged in transit must be reported immediately by signing the delivery
note ‘Damaged On Arrival’.
You MUST inform Younique Healthcare as soon as possible on the SAME or NEXT
DAY as delivery/receipt of the goods that damage has been made. Any damaged
goods must be retained by the buyer for any inspection. If the delivery note is
signed without the comment ‘Damaged On Arrival’ the seller cannot be held
responsible for damages. Customers may be requested to supply photos of the
damage sustained in delivery and dispatch. Guarantee
If products are faulty it’s our legal duty to supply products that are fit for
purpose and meet satisfactory quality requirements. As a customer, it’s your legal
right to receive either a refund, repair or replacement for products that are either
faulty or not what you expected as per the Consumer Rights Act.
We’ll offer resolutions based on the timelines outlined in the Consumer Rights
Act 2015 for products purchased from 1st October 2015 onwards, and those
outlined in the Sale of Goods Act for those bought prior to this date. If a fault has been confirmed
with your new product within 30 days of delivery, you can
return it in exchange for a full refund.
If you find a fault with your product after the 30-day cut off (but within 6
months of owning
it) we have the choice to either repair or replace it for you. If it’s not
possible for us to offer
a repair or replacement, we have the right to offer a partial refund or return
and receive a full refund. If you find a fault after 6
months of owning the product and you can prove the defect was
present when we delivered it, we’ll follow the same processes that are outlined
in point 2.
You can get advice regarding your legal rights from your local Citizens Advice
Trading Standards office. Nothing in these terms will affect your legal rights.
The manufacturers will supply a warranty in addition to your rights under the
Sale of Goods
Act. You will receive a 1-year warranty which covers parts and labour (some
exceptions will apply please refer to the individual owner’s manual). If an
engineer call out is required then
a charge will be made in advance which will be refundable if a manufacturing
confirmed. Please also note that our
warranties only cover domestic use; items for use in commercial
properties might not be covered.
Our warranty does not cover items used outside of the UK mainland and does not
include the cost of the hire of a replacement product(s). For items purchased
outside of mainland UK, we can provide a return to base warranty at our
discretion and at your cost.
Our warranties provide coverage only if you maintain or use the product as
directed. For example, our warranty covers only personal uses ‐ as opposed to
business uses ‐ of the product. If there are multiple users of the product then
we would not cover any product faults. Please note: warranties are non‐transferable.
A product’s warranty is only valid when the user is the original purchaser.
This also includes extended warranties. Please note that if you have made any
modifications to the product then this invalidates the manufacturer’s warranty
and Younique Healthcare’s guarantee. General
The contract made between us and all our and your rights and obligations shall
be governed by English law and any disputes arising under it shall be heard in
the English Courts. Complaints
If you have a complaint about Younique Healthcare UK Ltd you can contact us in
writing as follows: By Writing us a letter:
Customer Services, Younique Healthcare Limited, 203 Luddington, Warwickshire, CV37
By calling us: 0121 630 3850
By emailing us: firstname.lastname@example.org Descriptions
Every effort has been taken to ensure that the products supplied by Younique
Healthcare correspond as closely as possible to the pictures illustrated on our
website and brochure, but they may vary due to the unique characteristics and
variation of materials. Younique Healthcare are not responsible for any such variations,
including but not limited to the following – product colour and shade may vary
from one manufacturing batch to another.
Fabric patterns are not matched unless stated on labelling.
Leather is a natural material with unique characteristics such as shade
scars and blemishes. We reserve the right to make any
changes to product descriptions/specifications (internal or external) and any
other changes where necessary.
Please check the details of the products shown on promotional publications or
offers before ordering as products may differ from catalogue to website to
store. Price Information
The price of the goods is the price set out on the website. All prices are
shown in Pounds Sterling. The price of the goods is exclusive of VAT unless
The price of the goods is exclusive of the costs and charges of packaging,
insurance and transport of the goods, which shall be invoiced to you
Where the ‘In‐Store Price’ is listed, this refers to the current price in
Younique Healthcare showrooms where situated.
The prices shown are only applicable to purchases made via the website. On
occasions, the prices payable and promotions offered online may differ from
those prices and promotions offered at the same time in Younique Healthcare
showrooms. We are under no obligation to honour any in‐store price or promotion
that differs from those online. Similarly, Younique Healthcare showrooms are
under no obligation to honour any online price or promotion that differs from
the in‐store price. Special Offers and promotions
advertised in the press or other media may be excluded from the site unless
specifically advertised as available online. All offers are subject to
availability and while stocks last.
This includes all offers advertised via official Younique Healthcare social
media channels. Offers cannot be used in
conjunction with one another. Where more than one offer is available on the same
product only one discount will apply. The offer giving the greatest saving will
be applied in the basket. Equally, voucher code offers cannot be used in
conjunction with any other promotional offer. When you place an order with us
you will be making an offer to enter into a contract. We will
acknowledge your order but we will not accept your offer, and enter into a
contract with you, until we
dispatch the goods to you and inform you that they have been dispatched. At
this point we will haveentered into a binding contract and payment will be
General Younique Healthcare Competition T&Cs: Competitions are organised by Younique Healthcare, 203 Luddington,
9SJ. These terms and conditions,
together with any specific rules set out in Competition Notices
(as defined below) are the Competition Rules (“Rules”) and apply to
any competitions on
the www.youniquehealthcare.co.ukwebsite (“Competition”), unless
stated. By entering a Competition, entrants agree to be bound by these Rules. Younique Healthcare Limited
reserves the right to cancel or amend the Competition, the
Competition Notice or these Rules at any time without prior notice. Any changes
posted either on the website www.YouniqueHealthcare.co.uk or within the
Notice or within these Rules. A copy of the Rules may also be obtained by
stamped addressed envelope to Younique Healthcare’s mailing address. In the event of any dispute
regarding the Rules, Competition Notice, conduct, results and all
other matters relating to a Competition, the decision of Younique Healthcare
Ltd shall be
final and no correspondence or discussion shall be entered into.
All competition rules and regulations are governed by UK Competition laws and
Competition entrants must be aged 18 or over.
Competition entries must be made in the manner and by the closing date
specified on the
Competition Notice. Failure to do so will disqualify the entry.
Additional eligibility requirements may apply to a specific Competition e.g. a
and visas etc.
Employees of Younique Healthcare Ltd or any company involved in the Competition
relevant, suppliers to which a Competition relates, or any advertising/media
agency or web
company connected with Younique Healthcare Ltd or any such person’s subsidiary
associated companies, agents or members of their families or households, are
to enter the Competition. Younique Healthcare Ltd reserves the right to verify
of all entrants.
Prizes are awarded at Younique Healthcare Ltd’s discretion and no prizes will
be awarded as
a result of improper actions by or on behalf of any entrant. Prize winners will be notified in the manner and within the time specified
Competition Notice. Return of any prize notification as undeliverable or
failure to reply as
specified in the notification within the time stated therein may result in
selection of an alternate winner. Usually winners will be drawn within 2 weeks
competition close date.
Competition winner(s)’ names and any photos or videos sent in as part of a
giveaway may be published on the Younique Healthcare Ltd website, social media
newsletter or other websites associated with it.
No Cash Equivalent offered.
One entry per person.
One prize to be delivered to the address provided.
The Prize is not transferable.
The promoter reserves the right to substitute the Competition prize for a
same cost. Social Media Platforms
Here at Younique Healthcare we are here to show you all the fantastic and wide
range of mobility products to share. Join the thousands of fans on our Facebook
page to keep up to date with all the latest products, reviews, videos, news,
events, offers and competitions.
The Younique Healthcare Twitter feed is a great place to catch all the latest
deals, competitions and news from your desktop, phone or tablet.
Our YouTube channel plays host to a variety of entertaining and informative
videos about products and is a great way to find out more about our range of
products and how they can help you. Recycling your old electricals
Recycle your electrical and electronic devices free at your local recycling
centre. To find your nearest centre, visit the Recycle More website and type in
your postcode. Why recycle?
Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and
the environment. If you do not recycle electrical equipment will end up in
landfill where hazardous substances will leak out and cause soil and water contamination
‐ harming wildlife and human health. We’re proud to support your local
authority in providing local recycling facilities for electrical equipment.
To remind you that old electrical equipment can be recycled, it is now marked
with the crossed‐out wheeled bin symbol. Please do not throw any electrical
equipment (including those marked with this symbol) in your bin. What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires
countries to maximise separate
collection and environmentally friendly processing of these items. How are we helping?
In the UK, distributors including retailers must provide a system which allows
all customers buying new electrical equipment the opportunity to recycle old
items free of charge. As a responsible retailer, we have met the requirements
placed on us by financially supporting the national network of WEEE recycling
centres established by local authorities. This is achieved through membership
of the national Distributor Take‐back scheme (DTS). To find more information on WEEE
recycling and to locate your nearest recycling centre please visit the
Recycle More website. Privacy Policies
Younique Healthcare UK Ltd are committed to protecting your privacy. We will
only use the information that we collect about you lawfully (in accordance with
the General Data Protection Regulation “GDPR”). We collect information about you
for two reasons: firstly, to process your order and secondly to provide you
with the best service possible. The type of information we will
collect about you when you place an order or register on our website
· Phone number
· E‐mail address
This information is stored on our internal systems and our website simply
verifies you as a customer of Younique Healthcare. We will never collect
sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the
information that we hold about you by visiting your own account or by
contacting us. If you find any inaccuracies we will delete or correct it
promptly. The personal information that we hold will be held securely in
accordance with our internal security policy and the law. We may use technology
to track the patterns of behaviour of visitors to our site. We use the information you provide for the following purposes:
usage of the site
the best possible service processing any orders you may have made
you with information about products and services we offer
If you have any questions or
comments about your privacy you can e‐mail us:
We expect you to maintain the confidentiality of your user name and password
for your Younique Healthcare account. Unless otherwise stated, all
rights, including copyright, in the content, text and graphics of these Younique
Healthcare web pages are owned and controlled for these purposes by Younique
Healthcare Ltd. You are not permitted to copy, broadcast, download, store,
transmit, show or play in public, adapt or change in any way the content of
these Younique Healthcare pages for any other purpose whatsoever, in any
medium, without the prior written permission of Younique Healthcare Ltd.
In accessing Younique Healthcare web pages, you agree that you may only
download the content for your own individual and non‐commercial use.
Feel free to use small quotes as long as you acknowledge our site and provide a
link back to the original source. Uses Made Of Information
We use information held about you in the following ways:
To ensure that content from the website is presented in the most effective
manner for you
and for your computer. To provide you with information, products or services that you request from
us or which we feel may interest you, where you have consented to be contacted
for such purposes.
To carry out our obligations arising from any contracts entered into between
you and us.
To allow you to participate in interactive features of our service, when you
choose to do so.
To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data,
to provide you
with information about goods and services which may be of interest to you and
we or they
may contact you about these by post. Younique Healthcare is the primary data controller of your personal data.
Snowden Healthcare is also a
data controller of your personal data for the purposes of contacting you by
email or post about goods or
services that we believe may be of interest to you.
If you are an existing customer, we will only contact you by email or post with
information about goods
and services similar to those which were the subject of a previous sale to you.
If you are a new customer, and where we permit selected third parties to use
your data, we (or they) will
contact you by post only.
If you do not want us to use your data in this way, or to pass your details on
to carefully selected third
parties for marketing purposes, please tick the relevant box on the payment
form, or if you are an
existing customer email us on email@example.com requesting to
“opt out from third party
mailings”. Your Consent
By submitting information to Younique Healthcare you consent to the collection
and use of this
information by Younique Healthcare and its Service Provider (if any) in the
fulfilment of your order.
By entering into an agreement with us when you place an order you have
consented to this use of your
data (where applicable). You may ask us at any point not to share your
information with third parties for
this purpose by contacting firstname.lastname@example.org and providing your
number. If we decide to change our
information we collect, how we use it and under what circumstances we disclose
it. Data Security
We have designed our site to protect the information we collect online from
unauthorised access. We
safeguard your private information by implementing the appropriate physical,
electronic and managerial
procedure necessary to protect your privacy. To further protect your security,
we also take the
reasonable steps to verify your identity before granting access to your
personal profile or making data
changes. We are committed to protecting your privacy and have security measures
in place to prevent
unauthorised access to and disclosure of your personal information. Cookies
Cookies are alphanumeric identifiers that are transferred to your computer’s
(or alternative web
browsing device’s) hard drive through your web browser to enable our systems to
browser and to provide rich shopping features such as recommended products and
loyalty discounts, as
well as the storage of items in your Shopping Basket between visits.
To take advantage of some of Younique Healthcare’s essential features we
recommend that you leave
your cookies turned on. However, the Help menu in your browser will allow you
to prevent your browser
from accepting new cookies and how to disable cookies altogether.
Google Analytic Tool & Social Media Plug‐Ins
Google Analytics is a systems used by many website to record information about
who visits a website.
Google set five difference cookies with expiry dates ranging from 1 day to 2
years. These cookies are used
mainly to differentiate between first time visitors to a website and repeat
visitors. They do not contain
any personally identifiable information. You can find out more about how Google
Social media plug‐ins for Facebook and Twitter obtain data for tracking
purposes. International Privacy
The above privacy statement may not be applicable in all countries of Younique
Healthcare visitors or registered community users, as security policies may
vary according to the individual internet laws in each host country. Disclosures
We occasionally make our mailing lists available to carefully selected
companies that we feel will be of
interest to our customers. Please note: we never release phone numbers or email
addresses. However, we will not pass your information to any third parties
without your permission. You can also email us to stop receiving information
about us or to find out more information about our Privacy Statement by
e‐mailing us: email@example.com. Improving Our Service
To better tailor our services to our customers’ needs, we use non‐identifying
and aggregate information to help us make decisions on how to improve Younique
Healthcare. We also share this generic information with our advertisers and
other interested, reputable parties with whom we have established a formal
business relationship. For example, we may tell advertisers which areas of the
site have received the most customer traffic overall, or more specifically, how
many customer types have visited certain pages. However, we do not disclose the
identifying information of individual customers with advertisers. We also do
not use or share the personally identifiable information submitted to us by any
other means without providing our customers the choice to opt‐out or otherwise
bar such unrelated uses. Promotional Offers
From time to time we offer promotional codes to reduce the price of products or
give away a free item with a purchase. Voucher codes must be entered at
checkout in order for them to apply.
Voucher codes can only be used for purchases made on our website. Orders placed
over the telephone are not eligible for these offers and promotions. Only one
promotional code can be applied on each individual order.
Promotional codes are only available for eligible orders placed during the
period which the promotion has been determined to run to. Any orders falling
outside of this period will not be eligible for the promotion.
When the order is placed the correct promotional code must be used or the
promotion will not be applied.
When an order which has a promotion applied to it is refunded the final amount
paid for the order will be refunded. No extra amount will be refunded on a
saving accrued as a result of a promotion being applied nor will the value of a
free item be refunded.
Once a promotion has been applied this cannot be replaced with another
promotion that the order is eligible for after the order has been placed.